Shipping & Delivery
Order Processing
Orders are processed Monday to Friday, excluding UK bank holidays. Please allow 1–2 working days for your order to be prepared and dispatched.
During collection launches, sales and other busy periods, processing may take slightly longer.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
UK Delivery
All UK orders are sent using a tracked delivery service.
- Standard Delivery: 2–4 working days
- Express Delivery: 1–2 working days
Delivery times begin once your order has been dispatched and are estimates only. Deliveries to Northern Ireland, the Scottish Highlands, islands and other remote areas may take longer.
International Delivery
International orders are shipped using DHL Express or another tracked courier service.
Estimated delivery times:
- Europe: 2–5 working days
- USA and Canada: 3–7 working days
- Rest of the world: 4–10 working days
International delivery times may vary depending on the destination and local customs procedures.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes and handling charges when they arrive in the destination country.
These charges are not included in the product or delivery price and must be paid by the customer. We have no control over these charges and recommend contacting your local customs authority for further information before placing an order.
If customs charges are refused and the parcel is returned to us, any applicable return shipping costs and charges may be deducted from your refund.
Tracking Your Order
Tracking information will be emailed to you once your order has been dispatched. Please allow up to 24 hours for the tracking link to update.
If you have not received a dispatch email, please check your junk or spam folder before contacting us.
Incorrect or Incomplete Addresses
Customers are responsible for ensuring that their delivery address is complete and accurate before placing an order.
We cannot guarantee that an address can be changed once an order has been processed. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
If a parcel is returned to us because of an address error, additional delivery charges may apply before it can be resent.
Delivery Delays
Courier delays, customs inspections, severe weather and other circumstances outside our control may occasionally affect delivery times.
If your tracking has not updated or your order has not arrived within the estimated timeframe, please contact our customer service team with your order number.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the parcel, packaging and items received.
If your tracking shows that the parcel has been delivered but you cannot locate it, please check with members of your household, neighbours and any designated safe places before contacting us.
Delivery claims will be reviewed with the courier and may require supporting information before a resolution can be provided.
Pre-Orders
If your order contains a pre-order item, the full order may be dispatched once all items are available. The estimated dispatch date will be shown on the relevant product page.
Contact Us
For any delivery enquiries, please contact support@godmadeclo.com and include your full name and order number.
