Returns & Refund Policy

Returns & Exchanges Policy

At GODMADECLO, we are committed to providing high-quality clothing and a premium customer experience. Please review our returns and exchanges policy carefully before placing your order.

Returns Process

To start a return, please follow these steps:

1. Access the Returns Portal: Click the link in the RETURNS tab on our website or go directly here: https://start.atlast.co/godmade-clo.

2. Verify Your Email: Enter your email address and verify it by following the instructions. This step is required to proceed.

3. Select Your Order: Once your email is verified, enter your order number. Your purchased items will appear.

4. Choose Items to Return: Select the specific product(s) you wish to return.

5. Receive Your QR Code: After completing these steps, you will receive an email with a QR code.

6. Return at Your Local Post Office: Take the QR code to your nearest Post Office. They will generate a return label and attach it to your parcel.

Items returned outside of the 14-day window will not be accepted.

Refund Policy

Customers have 14 days from the shipping date to return items for a full refund.

Returned items must be:

  • Unworn and unused

  • In their original condition

  • With all original tags attached

Items returned outside of the 14-day window will not be accepted.

Faulty Items

If you receive a faulty item, please contact us within 14 days of receiving your order.

  • Faulty items must be unworn and in original condition

  • Once approved, we will offer either:

    • A full refund, or

    • A replacement, subject to stock availability

Size Exchanges

We understand the importance of finding the correct fit.

  • Size exchanges are available within 7 days of receiving your order

  • Items must be unworn, unused, and with original tags attached

  • Exchanges are subject to stock availability

To request a size exchange, please complete the exchange form available on our website.

Sale & Black Friday Items

All items purchased during Black Friday, sale periods, or promotional events are:

  • Non-refundable

  • Non-exchangeable

All sale purchases are final.

Discounted Items

No returns, refunds, or exchanges are offered on discounted items.
All discounted sales are final.

Shipping Address Accuracy

Please ensure your shipping address is correct before completing your order.

  • We are unable to amend shipping addresses once an order has been processed

  • GODMADECLO is not responsible for orders delivered to incorrectly provided addresses

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • We do not offer free returns

  • Original shipping fees are non-refundable

If you have any questions regarding this policy, please contact our customer support team prior to placing your order.